Effective Date: 12-01-2024
1. Introduction
Welcome to Adivinar Technologies Pvt. Ltd. (“we,” “our,” or “us”). By using our websites [www.adivinartec.com] and [www.adivinartec.in] (collectively referred to as the “Sites”) and our digital services (the “Services”), you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our Sites and Services. If you do not agree with these Terms, please do not use our Sites or Services.
2. Services
Adivinar Technologies Pvt. Ltd. offers a range of digital services, including but not limited to web development, app development, digital marketing, and IT consulting. We also offer licenses for all our digital products. The specific details of the services provided will be outlined in the relevant service agreements or proposals.
3. Eligibility
By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using our Services on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.
4. Account Registration
To access certain features of our Services, you may be required to register for an account. When you register, you agree to provide accurate, current, and complete information about yourself as prompted by the registration form. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5. Billing and Payment
Our billing is based on an hourly rate, depending on the type of service provided:
- Development: 2000 INR/hour
- App Development: 2500 INR/hour
- Digital Marketing: 800 INR/hour
You agree to pay all charges or fees at the rates then in effect for the Services you select, and you authorize us to charge your chosen payment provider for such amounts. Payment terms will be specified in the relevant service agreement. Invoices are due and payable within the time frame specified on the invoice. Late payments may result in suspension or termination of your access to the Services.
6. Licensing
We offer licenses for all our digital products. The terms and conditions of the license will be specified in the relevant agreement. You agree to comply with all terms of the license and not to use the licensed products beyond the scope permitted.
7. Refund Policy
We do not support refunds for any of our Services based products. We only offer refund for Licensed products. All sales are final, and no refunds will be provided. In some cases we offer refund which If you have any concerns about our Services, please contact us to discuss your issues before purchasing.
7.1 Eligibility for Refunds
We offer refunds for the following:
- Licensed Products: Refunds can be initiated within one week of purchase.
- Subscriptions (One-Year Plans): Refunds are applicable only for subscriptions purchased for one year. Must initiate the refund before expiring the subscription period.
7.2 Refund Process
- For eligible products, once the refund request is approved, the refund will be processed within 7-10 bank working days.
- Upon refund initiation, you will receive a unique RRN (Reference Retrieval Number) to track your refund status.
- Also if also not receive RRN number please reach out to our support team at [support@adivinartec.com]
- If you do not receive the refund within 10 days, please reach out to our support team at [support@adivinartec.com].
7.3 How to Request a Refund
To request a refund, please contact us at [support@adivinartec.com] with the following details:
- Order Number
- Product or Subscription details
- Reason for requesting a refund
- License number (If have any)
7.4 Additional Information
- Refunds are only processed to the original payment method used during the purchase.
- Adivinar Technologies Pvt. Ltd. reserves the right to decline refund requests that do not meet the eligibility criteria.
8. Intellectual Property
All content, including text, graphics, logos, icons, images, and software, provided through our Sites and Services is the property of Adivinar Technologies Pvt. Ltd. or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content from our Sites or Services without our express written permission.
9. Confidentiality
You agree to maintain the confidentiality of any proprietary or confidential information that you may receive from us as part of our Services. This includes but is not limited to trade secrets, business strategies, and client information. You agree not to disclose such information to any third party without our prior written consent.
10. Limitation of Liability
To the maximum extent permitted by law, Adivinar Technologies Pvt. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising out of or in connection with your use of our Sites or Services.
11. Indemnification
You agree to indemnify, defend, and hold harmless Adivinar Technologies Pvt. Ltd. and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses, including reasonable attorney’s fees, arising out of or in any way connected with your use of our Sites or Services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.
12. Termination
We reserve the right to terminate or suspend your access to our Sites and Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of our Sites or Services, us, or third parties.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state of Kerala, India, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of our Sites or Services shall be resolved exclusively in the courts of Thiruvananthapuram, Kerala.
14. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review these Terms periodically to stay informed about your obligations and our policies.
15. Contact Us
If you have any questions about these Terms, please contact us at:
Adivinar Technologies Pvt. Ltd.
First Floor, Vettu RD, near New Federal Bank, Kaniyapuram, Kerala 695301
Email: info@adivinartec.com, support@adivinartec.com
Phone: 8377023732